Trading and Supply Policies
Our commitment to quality and service ensures a smooth experience for every customer.
Order Processing
All orders are processed within 1-3 business days. You will receive a confirmation email with your order details and estimated delivery time.
Shipping and Delivery
We offer worldwide shipping. Delivery times vary based on location, typically ranging from 7-21 business days. Free shipping is available for orders over $100.
Product Quality Assurance
All products are sourced and crafted in Sri Lanka, ensuring premium quality. If you encounter any issues, we offer a 30-day return or exchange policy.
Returns and Exchanges
You may return or exchange items within 30 days of receipt. Products must be unused, in original condition, and accompanied by proof of purchase.
Customer Responsibility
Customers are responsible for providing accurate shipping details. Heart of Ceylon is not liable for orders delivered to incorrect addresses.
Need more information?